Difficult conversations :  craft a clear message, manage emotions, focus on a solution. 

 - ix, 110 pages ;  18 cm. 
 - 20-minute manager series .
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781633690783 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication.<br/>Interpersonal communication.
<br/><br/><label>Dewey Class. No.: </label>658 HAR 2016 A116 Or.