Best, Roger J. Market-based management : strategies for growing customer value and profitability / - 4th ed. - Upper Saddle River, N.J. : Pearson/Prentice Hall, c2005. - xxii, 506 p. : ill. ; 24 cm. ISBN: 0131469568 0131293729 Subjects--Topical Terms: MarketingAdministraci©đn de mercadeo Dewey Class. No.: 658 PEA 2005 A050 Or.